Be a Part of Our All-Star Program

Dahua is committed to providing our dealer partners with comprehensive resources that will help you gain a competitive advantage and win more business. Three different All-Star tiers provide an array of opportunities and support.


TWO, THREE & FOUR STAR TIERS

5-Year Warranty
Dahua is the only manufacturer in the industry to offer a 5-Year Warranty to all dealer partners. This covers all Dahua cameras and recorders, except fixed disk (HDD) products.



Demo Purchase Program
Stay up-to-date and invest in your future with our demo purchase program. You will have the opportunity to purchase the latest products, often before they become available on distributor shelves.



Advanced Replacement
DFor your convenience, Dahua will provide an over-the-counter (OTC) exchange on select products, given that they have not been misused or improperly handled. There is no charge, unless the original merchandise is not returned in a timely manner.

Technical Support
A team of experts is ready to help you troubleshoot any issue that may arise. Offering the best support in the industry, our technical support representatives field inquiries with an on-hold period of less than two minutes on average.

 

Project Registration
Maximize your budget: you will receive special pricing for projects that have been registered. In addition to these exclusive discounts, registering a project provides advantages such as pre-project planning and support.

Co-Marketing
We are dedicated to driving sales and customer loyalty for our partners, whether it be sponsoring your company event or sending Dahua team members to assist with customer training. Our marketing experts are available to support your business through co-marketing opportunities.

Online Training

Online training courses—from basic to advanced—keep you up-to-date on new products and technologies and the changing video surveillance landscape. We keep our resources current with a comprehensive knowledge base designed to give our dealers a competitive edge.

Partner Training
Participate in our hands-on training and certification programs to broaden your skill set, hone your product expertise, and win more business.



THREE & FOUR STAR TIERS

Partner Certification
Our Partner Certification Program offers BICSI-accredited courses nationwide, bringing valuable training to your region.


Partner Care Program
To make sure you’re getting the most out of everything the All-Star program has to offer, all 3- and 4-star partners are assigned a Partner Care Assistant to help you follow up on business opportunities and take advantage of program benefits.


Star Rewards

Our rewards program means you get compensated for your business with Dahua. As you sell products and hold trainings, you will cash in on promo items, demo products, support, and more.

 

Lead Generation
Our lead generation program places qualified leads directly into your hands to help you secure new business and convert those leads into sales.


Future-Proof Credit
As technology continues to advance, you can rest easy knowing that upgrades won’t be a hassle. We award a “future-proof” credit for large projects, valid for up to three years, to help offset the cost of product upgrades.




FOUR STAR TIERS

Dealer Summit

4-Star Partners will be invited to join us at our first Dahua All-Star Partner Summit in 2018. This conference will cover video industry trends, explore Dahua’s growing product roadmap, and offer hands-on activities to give you a competitive edge. More importantly, it will be an opportunity to provide valuable feedback on how we can improve.

Technical Consultant

Regardless of the size of your project or company, Dahua wants to become an extension of your team. As a 4-Star Partner, you will have access to an exclusive Dahua Technical Consultant with the expertise to help you in the field, assist with a large project, and provide technical support.

 

 

Priority Tech Support Line

4-Star Partners use a special phone number to skip the queue and get tech support calls answered more quickly.


 

Project Solution Designer

Need help designing your next project? A knowledgeable Project Solution Designer will assist in developing field-of-view, determining the required number of cameras and recorders, allocating CADs, providing specs for your bid or project, and more.

Dedicated Partner Resource

We know how important it is to get answers to questions immediately, especially when handling a large customer or high-profile project. Our 4-Star Partners are assigned a dedicated consultant to help close the deal. Bridging the gap between dealer and regional sales manager, this liaison will help finalize quotes, revise bids, and access any additional resources that may be required.