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Dahua India Service Center And The Policy

Dear Valued Customers:

Please query the Dahua RMA Service center's information and the Policy as below and connect them to get the support! The Warranty period start from the Official purchase invoice date.

Dahua India Service Center List 20220606
SN	State	Self Service Center	Contact	Email	Address
1	Haryana	Dahua Gurugram Repair Center	1244250321 / 1244250218 (Alternative No.)	Service.Gurgaon@dahuatech.com	Plot No #122, Ground floor, Institutional Area,Sector 44, Gurugram, Haryana – 122001 Ph. No.- 0124 4250321, 0124 4250218 GSTIN: 06AAGCD0381E1Z1
2	Maharashtra	Dahua Mumbai Repair Center	2262778235 / 2262778234 (Alternative No.)	Service.Mumbai@dahuatech.com	609 6th Floor, ATL Corporate Park,Saki Vihar Road, Opposite L&T gate no 7,Powai,Mumbai-72,Maharashtra. Ph. No :- 02262778234/35 GSTIN:27AAGCD0381E1ZX
3	Karnataka	Dahua Bangalore Repair Center	8049714328	Service.Bangalore@dahuatech.com	# 10, 3RD FLOOR, SUDARSHAN MANSION BUILDING, SUNKALPET MAIN ROAD, 10/4 DHARMARYA, BANGALORE-560025, ph no. 8042230700 GSTIN:29AAGCD0381E1ZT
4	West Bengal	Dahua Kolkata Repair Center	7550554720 / 033-40006471 (Alternative No.)	Service.kolkata@dahuatech.com	4th Floor, Premier Court, 4, Chandney Chowk Street, Kolkata- 700072 Malay Ray- 09732261470, 033-40006471 GSTIN:19AAGCD0381E1ZU
5	Uttar Pradesh	Dahua Lucknow Repair Center	5224958410 / 9721390370 (Alternative No.)	Service.Lucknow@dahuatech.com	67/2, Wazeer Hasan Road, Hazrat Ganj, Lucknow, UP,226001, Akhilesh morya +91 97213 90370
6	Madhya Pradesh	Dahua Indore Repair Center	9893947993 / 7314202015 (Alternative No.)	Service.Indore@dahuatech.com	34/1 LIG Colony, Behind Mahakaal Juice Center Near CHL hospital , LIG Square, Indore, Madhya Pradesh, 456001 Vikash Thite+91 76976 56754 GSTIN:23AAGCD0381E1Z5
7	Gujrat	Dahua Ahmedabad Repair Center	7948924678 / 8078606402 (Alternative No.)	Service.Ahmedabad@dahuatech.com	408, 4th Floor, Abhishree Avenue, Nehru Nagar Circle, Ambawadi, Ahmedabad Pin Code-380015 GSTIN: 24AAGCD0381E1Z3
8	Gujrat	Dahua Chennai Repair Center	4442804314	Service.Chennai@dahuatech.com	2nd Floor, Seshalaya Building, No.98/New No.171, Peters Road, Above Writer's Café, Gopalapuram, Chennai 600086
SN	State	Dahua Collection Point	Contact	Email	Address
9	Punjab	ACE COMMUNICATIONS	7814515559 / 7837007062 (Alternative No.)	anilg74@gmail.com	S.C.O 03, NEW HIRA COMPLEX, N.G ROAD, JALANDHAR 144001, PUNJAB , GSTIN: 03AFFPG1275F1ZZ
10	Gujrat	Intercare Tech Pvt Ltd	8980078387 9909960938 8080922878 (Alternative No.)	info@intercare.in	ASHIRVAD PARAS CORPORATE HOUSE, GROUND FLOOR, MAHARANI HOUSE, CORPORATE ROAD, B/H SALES INDIA, NEAR PRAHALAD NAGAR GARDAN, AHMEDABAD - 380051, GUJARAT GSTIN: 24AAFCI2245F1ZY
11	Gujrat	Kiran Electro system	9624964884 8511143543 8200109493 (Alternative No.)	info@kiranelectro.com Kiranservice2020@gmail.com	103, Pacific Fortune , 5/9 Panchnath Plot, Opp. Digamber Jain Mandir,Rajkot-360001, Gujarat GSTIN:24AAGFK6038G1ZG
12	Gujrat	Riddhi electrosys LLP	9687616523 / 7977485458 (Alternative No.)	SERVICE.RIDDHIELECTROSYS@GMAIL.COM	101, Sundaram Square, Opp Hills Nursery, Darji Street, Nanpura, Surat - 395007 / GSTIN: 24AAVFR5275R1Z2
13	Gujrat	IR FOCUS CCTV	7567283933 8511175362 7567283933 (Alternative No.)	info@irfocuscctv.com	21-22, 4/5, Ghayal Estate, Matawadi Circle, L.H., Road, Varachha, Surat-395006, Gujarat, India. GSTIN : 24APCPR1427B1ZG
14	Tamilnadu	Hi focus Electronic India Pvt Ltd	044 - 40019013 / 9500123851 (Alternative No.)	service@hifocuscctv.com	HI-FOCUS ELECTRONICS INDIA PVT LTD, NO : 3, SUNGUVAR STREET, CHINTADRIPET, CHENNAI - 600002., GSTIN : 33AADCH5807L1ZJ
15	Chhattisgarh	BAJAJ-E STORE	097541-74777	monishbajaj007@gmail.com	Main Road Sindhi Colony, Balram Talkies Road Bilaspur(CG)-495001
16	Chhattisgarh	BALAJI COMPUTERS	8517895153 / 9826195153 (Alternative No.)	balaji.raipur@gmail.com	9/23, Satyam House, Kalimata Ward, Pandri, Raipur C.G.
17	Goa	HATLEY TECHNOLOGIES	9767692713	hatleytechservice@gmail.com	SHOP NO F6, First Floor, Silvio Heights, Near Basilio Gym, St Inez, panaji Goa 403001
18	Kerala	Forerun Computers & Systems Pvt Ltd	9544800013	forerunservice@gmail.com	Door No.1619A, Gianna's Square, KP Vallon Road, Cochin - 682020
19	Kerala	Secure Deal	9037135007	securedealservice@gmail.com	56/170, Fathima Cottage, KC Abraham Master Road, Near Federal Bank, Panampilly Nagar, Kochi-682036, Kerala, Indiats, Near Basilio Gym, St Inez, panaji Goa 403001
20	Kerala	AJ Disti India Pvt Ltd	9745166647	support@ajdindia.com	55/147, Nakshatra Building, Thoundayil Road, Panampilly Nagar Ernakulam, Kerala-682036
21	Haryana	BRIGHT COMPUTERS	9311733103 / 9811640729 (Alternative No.)	delhi@brightcomputers.co	205, 2nd Floor, Sidharth Building, Nehru Place New Delhi-110019
22	Chandigarh	BRIGHT COMPUTERS	9888626725 / 9872829633 (Alternative No.)	ashish.wng@gmail.com	BRIGHT COMPUTERS, SCO NO 104-5-6, SECTOR -34 A, CHANDIGARH - 160022
23	Bihar	Uniworld Vision Pvt. Ltd	7360000126	services@uniworldvision.com mohan@uniworldvision.com	B107, Ground Floor, PC Colony, Near Coconut Park, Kankarbagh, Patna-800020

Dahua Brand Products Standard Warranty Policy In India
Product line	The Warranty Period
Network Camera	36 months，of which EZ-IP series and wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper.
HDCVI Camera	36 months, of which COOPER series have a warranty period of 24 months.
PTZ Camera	36 months, of which wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper
Thermal Cameras	36 months, of which thermal Body Temperature Monitoring Camera: 24months. of which Wearing parts separately have a warranty period of 12 months. List of wearing parts: PTZ unit, conductive slip ring, motor, timing belt, oil seal, bearing wiper assembly, fan, lens motor, lens potentiometer, IR window, thermal core baffle, lens limit switch. of which Cooled cameras, Handheld cameras and Themal core separately have a warranty period of 12 months.
Black Body	12 months
Consumer Camera (IMOU)	12 months
Accessories	36 months, of which CVI accessories, wireless and power supplies have a warranty period of 24 months. Cable have a warranty period of ten years.
Network Recorder	36 months, of which EZ-IP series have a warranty period of 12 months.
HDCVI Recorder	36 months, of which COOPER series have a warranty period of 24 months.
IP Storage	36 months
Intelligent Transportation	24 months, of which flash and LED lamps to have a warranty period of 12 months.
Intelligent Buildings	Access Control : 24 months, of which TMAC temperature monitor module and screen have a warranty period of 12 months Video Intercom: 24 months Alarm:24 months, of which wireless alarm hub、wireless alarm control panel、wireless detectors、wired accessories、wired detectors series have a warranty period of 12 months.
Video Conference	Audio and Paperless Product：12 months Intelligent Display:12 months Video Communication:36 months
Central products	24 months, of which keyboards have a warranty period of 12 months, while switches have a warranty period of 36 months.
IVS	36 months
Transmission	36 months
Display & Control	36 months, for monitor, LCD video wall and LED display products we provide on-site support for the 1st year covering 16 major cities and provide standard replacement/repair service for the 2nd&3rd year
Mobile Portable Terminal	12 months
Software	36 months
Storage Medium	HDD/SSD/PSSD/USB flash/Memory Card of which Surveillance HDD/SSD/PSSD series have a warranty period of 36 months. of which Enterprise HDD/SSD/PSSD series have a warranty period of 60 months. USB Flash Drive: 60 months Memory Card: 24 months, of which C100 series have a warranty period of 84 months
Security & Inspection	of which X-Ray Inspection series have a warranty period of 24 months. of which Metal Detector series have a warranty period of 24 months.
Cloud	hardware 36 months; software 12 months
Traffic	24 months, of which flash and LED lamps have a warranty period of 12 months.
Smart Fire Control	24 months
1) The standard Warranty Period for consumable parts such as a mouse, power cord/data cable and support is 3 months.
2) If the part repaired is less than 3 months to the end of the free Warranty Period from the date of repair, the part’s free warranty service period shall be extended to 3 months after the date of repair; in case of the same fault due to improper use, out-of-warranty products repaired shall have a Warranty Period of 6 months.
3) If the Warranty Period is otherwise agreed by the contract signed by the Distributor while ordering DAHUA products, the contract shall prevail.
4) For after-sales services of the products purchased by Distributor who have concluded a separate warranty agreement with Dahua or its affiliates, that warranty agreement shall prevail between Dahua and the concerned Distributor.
5) Special price products and products used for demonstration purposes (i.e. samples) are not entitled to this warranty policy unless the mandatory applicable laws and regulations provides contrary. The Warranty Period in that case shall be standardized by a contract mutually agreed by the parties.
6) In case of a DOA-within 90days starting from the date of the actual official invoice, it should be replaced with a new device
7) The warranty period start from the date of the actual purchase official invoice

DOA&RMA Procedure
Procedure	Verification item	Policy	Operation guidance
DOA	1、Customer should provide complete device photo and SN 2、Problem description 3、Official Purchase invoice	1、Within 90days starting from the date of the actual official purchased invoice	1、Send email to Dahua Delhi(Service.Gurgaon@dahuatech.com)/Mumbai(Service.Mumbai@dahuatech.com) Service center. Subject"DOA application+SN" attach the photo\SN\Invoice\Problem description 2、Dahua will reply"Confirm" by email 3、Send teh complete device to Dahua JSC nearby or Dahua Delhi/Mumbai Service center 4、Dahua will return new box unit within 1 week(Maximum 45 days if no new box unit stock or repair&return it within 1 week if customer can accept)
Repair&Return	1、Dahua warranty policy (https://www.dahuasecurity.com/in/support/DahuaIndiaServiceCenterAndThePolicy)	1、Free of charge for In warranty 2、Charging service for out of warranty	In warranty service: 1、Send to Dahua JSC nearby or Dahua Delhi/Mumbai Service center(with sender contact and address information in details) 2、Dahua will repair&return to in around 1 week Out of warranty service: 1、Send device to Dahua JSC nearby or Dahua Delhi/Mumbai Service center(with sender contact and address information in details) 2、Dahua will inform the charging price to customer and share the JSC bank account, 3、Customer complete the payment to JSC and get invoice from the JSC later 4、Dahua will repair&return the device 5、Dahua will settle the accounts with JSC according to the signed agreement

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Dahua India Service Center And The Policy