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Dahua India Service Center And The Policy

Dear Valued Customers:

Please query the Dahua RMA Service center's information and the Policy as below and connect them to get the support! The Warranty period start from the Official purchase invoice date.

Dahua India Service Center List 20200311
SN	State	Service Center	Contact	Email	Address
1	Haryana	Dahua Gurgaon Repair Center (Service for all india)	0124 4569 152	Service.Gurgaon@dahuatech.com	Dahua Technology India Private Limited, Plot No #21, 1st floor, Institutional Area, Sector 44, Gurugram, Haryana – 122001,GSTIN:06AAGCD0381E1Z1
2	Maharashtra	Dahua Mumbai Repair Center (Service for all india)	02262778235\4	Service.Mumbai@dahuatech.com	Dahua Technology India Private Limited Plot No.10th Floor,ATL Corporate Park,Saki Vihar Road,Ansa Industrial Estste,Powai,Mumbai-72,400072 Maharashtra.GSTIN:27AAGCD0381E1ZX
3	Haryana	MV Infotech Systems Private Limited	0124-4016364 0124-4016374 83688 65300	Service@infotechsystems.co.in	Ground floor, Hari chamber complex opp. community center sukhrali, Mg road Gurgaon-122001 GST:NO 06AAFCM5617B1ZU
4	Punjab	Ace Communications	7814515559 0181 5075078	acecommunicationjal@gmail.com	ACE COMMUNICATIONS, S.C.O 03, NEW HIRA COMPLEX, N.G ROAD, JALANDHAR 144001, PUNJAB , GSTIN: 03AFFPG1275F1ZZ
5	Chandigarh	PMG	9815304236 7986338632	pmgchd@hotmail.com	PROFESSIONAL MARKETING GROUP(PMG), 561, KESHO RAM COMPLEX, GALI NO. 5,SECTOR 45 C, BURAIL, CHANDIGARH, 160047, GSTIN: 04AIDPK6798A1ZC
6	Kerala	Ajdisti India Pvt Ltd	9745166647	info@ajdistributorcochin.com, support@ajdindia.com	AJ DISTRIBUTOR,NAKSHATRA BUILDING, THOUNDAYIL ROAD, PANAMPILLY NAGAR, COCHIN-36, ERNAKULAM, KERALA, INDIA , 682036, GSTIN : 32AASCA1230D1Z9
7	Kerala	Secure Deal	0484 4013310 9656438171	securedealkochi@gmail.com	SECURE DEAL, ALAZHATH LANE, OPP. UNION BANK OF INDIA, KP VALLON ROAD, KADAVANTHRA, KOCHI 682020,KERALA, GSTIN : 32ACXFS7335M1ZB
8	Kerala	Hawksight Technologies	0484 4011777 9847311777 9746746003	hawksightmail@hawksight.in	Hawksight technologies ,White House 37/137/B1, Kadavanthra, Cochin, Kerala, India. PIN 682020 GSTIN: 32ALNPT5166E1ZW
9	Tamil Nadu	Max Solutions	0422 4208179 97897 74179	service@maxsolutions.in	MAX SOLUTIONS, NO: 183, VIVEKANANDA ROAD, RAM NAGAR, COIAMBATORE-641009, TAMIL NADU, GSTIN : 33BBDPS4795R2ZO,
10	Tamil Nadu	HI-FOCUS ELECTRONICS INDIA PVT LTD	044-40019013 9500123851	service@hifocuscctv.com	HI-FOCUS ELECTRONICS INDIA PVT LTD, NO : 3, SUNGUVAR STREET, CHINTADRIPET, CHENNAI - 600002., GSTIN : 33AADCH5807L1ZJ
11	Uttar	Consol.info	0522 3551868 98382 98381	REPAIRDAHUA@GMAIL.COM	CONSOL INFO, SHOP NO. 10&11, 2ND FLOOR, AALA COMPLEX, NAZA MARKET COMPOUND, 34 LALBAGH, LUCKNOW 226001, UTTAR PRADESH, GST IN: 09ANLPM1608E2Z2
12	Uttar	THE MILLENIUM SYSTEM	8938073242 0562 4307385	MIRACLE.AGRA@GMAIL.COM. Mcsamit@hotmail.com	THE MILLENIUM SYSTEMS, SHOP NO. 8, BHAGWATI COMPLEX, OPP SHAH TALKIES, M.G ROAD, AGRA, 282002, GSTIN: 09AIRPM4651Q1Z9
13	Madhya	Tech Exchange	07314074797 7909512000	dahuaservice4u@gmail.com	Tech Exchange,101- Silver Mall, Block-A, opposite SBI, 8 - RNT Marg, Opposite DAVV, Indore,PIN - 452001, MP, Gst no.- 23AEGPJ3531B1Z8
14	Gujarat	INTERCARE TECH PRIVATE LIMITED	9909960938	info@intercare.in	ASHIRVAD PARAS CORPORATE HOUSE, GROUND FLOOR, MAHARANI HOUSE, CORPORATE ROAD, B/H SALES INDIA, NEAR PRAHALAD NAGAR GARDAN,AHMEDABAD - 15, GUJARAT PIN Code:380051 GST:NO: 24AAFCI2245F1ZY
15	Gujarat	KIRAN ELECTRO SYSTEMS	8511143543 8511184447	support@kiranelectro.com	KIRAN ELECTRO SYSTEMS 103, Pacific Fortune , 5/9 Panchnath Plot, Opp. Digamber Jain Mandir,Rajkot-360001, Gujarat RAJKOT GST NO:24AAGFK6038G1ZG
16	Gujarat	Riddhi Electrosys LLP	9687616523	Service.Riddhielectrosys@gmail.com	Riddhi electrosys LLP, 101,sunderam squere,opp. hills nursery,darji street, nanpura,Surat-395007 / GST NO-24AAVFR5275R1Z2
17	Karnataka	Nakoda Electronics	84313 18208	service@nakodaelectronics.com	Nakoda Electronics, #143, opp Kalabhaireshwara Temple, KT street, Mysore , Pin:570001, GSTIN: 29AAGPN1771K1ZB
18	Karnataka	Digital Innovative Solution	08364254967 9108023461	dahuahbl@gmail.com	Digital innovative solutions, 2nd floor, NO 21 CTS 124, TIRUMALA TRADE CENTRE, HUBLI, 580029, KARNATAKA, GSTIN 29BZNPS1287A1Z1,
19	Chhattisgarh	Arihant Security Solutions	0771-4044003 7714044002	serviceassrpr@gmail.com	Arihant security solutions nahar complex 2nd floor, beside of Manju Mamta hotel, MG road raipur (C.G) Pin 492001 Ph.0771-4044003 GSTIN: 22AAUFA3614L1ZD
20	Bihar	DIGITALS INDIA SECURITY PRODUCTS PVT. LTD	6122320082	Tsd@digitalsindia.com	Patna office Address - Office No.-102, Saboo complex, Exhibition Road, Patna-800001 GSTIN 10AACCD4430E2ZH
21	West Bengal	DIGITALS INDIA SECURITY PRODUCTS PVT. LTD	3324987650	Tsd@digitalsindia.com	Kolkata Office Address- (SP NO -422 ) 17/1 SAHAPUR COLONY , New Alipur, Kolkata - 700053 GSTIN 19AACCD4430E1Z0
22	Jharkhand	DIGITALS INDIA SECURITY PRODUCTS PVT. LTD	0651 2330133	Tsd@digitalsindia.com	Ranchi Address- 1st Floor, Roshpa Tower, Main Road Ranchi - 834001 GSTIN 20AACCD4430E1ZH
23	Orissa	DIGITALS INDIA SECURITY PRODUCTS PVT. LTD	6742432933	Tsd@digitalsindia.com	Bhuwaneshwar Office Address- Plot No-903, Rath Road, Old Town P.S. - Lingaraj, Distt-Khorda Bhuvneshwar- 751002 GSTIN 21AACCD4430E1ZF
24	Telangana	DIGITALS INDIA SECURITY PRODUCTS PVT. LTD	4040123787	Tsd@digitalsindia.com	Secunderabad Office Address- Plot No. 571/119/1, 2nd Floor, Office No. 3, Vaishnavi Plaza, Op: Delhi Public School, Diamond Point Hotel, Sikh Village, Sikh Road, SECUNDERABAD-500 009 GSTIN 36AACCD4430E1Z4
25	Andhra	XISS Security System Pvt Ltd	9246644008	service@tcssolutions.in,	XI SECURITY SYSTEM PVT LTD, D.NO. 48-3-46, GROUND FLOOR, SRINAGAR, RAMATAKIES JN. VISAKHAPATNAM, ANDHRA PRADESH, 530016, INDIA , GST IN: 37AAACX1131A1Z0
26	Andhra	EAGLE VIEW SECURITY SYSTEMS	9010477666 9652819888	eagleview.ap@gmail.com. Siva@eagleview.in	EAGLE VIEW SECURITY SYSTEMS, Dr no 33-23-29, Krishna Rao Street, Moghalrajpuram, VIJAYAWADA– 520002. Andhar Pradesh, GSTIN: 37AMBPA3505B1ZY

Dahua Brand Products Standard Warranty Policy In India Available for the devices purchased from 1st Jan 2019, 2 years warranty period is available for the devices purchased before 1st Jan 2019.
Product line	The Warranty Period
Storage	36 months, of which judicial and mobile equipment have a warranty period of 24 months; mobile equipment batteries have a warranty period of 12 months.
EZ-IP series	12 months
COOPER series	24 months
Front end - IP camera	36 months
Front end - wireless IP camera	36 months
Front end - analog camera	24 months
Front end - coaxial HD camera	36 months
Front end - thermal imaging camera	24 months, of which wearing parts separately have a warranty period of 12 months. List of wearing parts: PTZ (outsourced), conductive slip ring, motor, timing belt, oil seal, bearing wiper assembly, fan, lens motor, lens potentiometer, thermal imaging core baffle, lens limit switch
Front end - accessories	36 months, of which CVI accessories, wireless and power supplies have a warranty period of 24 months. Cable has a warranty period of ten years.
Ballhead camera	36 months, of which wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper
Intelligent transportation	24 months, of which flash and LED lamps to have a warranty period of 12 months.
Intelligent buildings	24 months, of which smart home and smart lock products have a warranty period of 12 months.
Central products	24 months, of which keyboards have a warranty period of 12 months, while switches have a warranty period of 36 months.
Graphic image	12 months, of which small-pitch LED screens to have a warranty period of 12 months, while conventional LED screens have a warranty period of 24 months, Liquid crystal class ( advertising machine, LCD monitor, LCD Splicing Screen, Interactive LCD Display)have a warranty period of 24 months.
Cloud computing	hardware 36 months; software 12 months
Smart server	36 months
Public support video conference products	36 months
Public support FireEye	24 months
UAV	12 months Batteries and blade, fuselage shell, stickers are not covered by warranty.
Internet	12 months
Machine vision industrial camera	36 months
Software platform products	12 months
1) The standard Warranty Period for consumable parts such as a mouse, power cord/data cable and support is 3 months.
2) If the part repaired is less than 3 months to the end of the free Warranty Period from the date of repair, the part’s free warranty service period shall be extended to 3 months after the date of repair; in case of the same fault due to improper use, out-of-warranty products repaired shall have a Warranty Period of 6 months.
3) If the Warranty Period is otherwise agreed by the contract signed by the Distributor while ordering DAHUA products, the contract shall prevail.
4) For after-sales services of the products purchased by Distributor who have concluded a separate warranty agreement with Dahua or its affiliates, that warranty agreement shall prevail between Dahua and the concerned Distributor.
5) Special price products and products used for demonstration purposes (i.e. samples) are not entitled to this warranty policy unless the mandatory applicable laws and regulations provides contrary. The Warranty Period in that case shall be standardized by a contract mutually agreed by the parties.
6) In case of a DOA-within 90days starting from the date of the actual official invoice, it should be replaced with a new device
7) The warranty period start from the date of the actual purchase official invoice

DOA&RMA Procedure
Procedure	Verification item	Policy	Operation guidance
DOA	1、Customer should provide complete device photo and SN 2、Problem description 3、Official Purchase invoice	1、Within 90days starting from the date of the actual official purchased invoice	1、Send email to Dahua Delhi(Service.Gurgaon@dahuatech.com)/Mumbai(Service.Mumbai@dahuatech.com) Service center. Subject"DOA application+SN" attach the photo\SN\Invoice\Problem description 2、Dahua will reply"Confirm" by email 3、Send teh complete device to Dahua JSC nearby or Dahua Delhi/Mumbai Service center 4、Dahua will return new box unit within 1 week(Maximum 45 days if no new box unit stock or repair&return it within 1 week if customer can accept)
Repair&Return	1、Dahua warranty policy (https://www.dahuasecurity.com/in/support/DahuaIndiaServiceCenterAndThePolicy)	1、Free of charge for In warranty 2、Charging service for out of warranty	In warranty service: 1、Send to Dahua JSC nearby or Dahua Delhi/Mumbai Service center(with sender contact and address information in details) 2、Dahua will repair&return to in around 1 week Out of warranty service: 1、Send device to Dahua JSC nearby or Dahua Delhi/Mumbai Service center(with sender contact and address information in details) 2、Dahua will inform the charging price to customer and share the JSC bank account, 3、Customer complete the payment to JSC and get invoice from the JSC later 4、Dahua will repair&return the device 5、Dahua will settle the accounts with JSC according to the signed agreement

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Dahua India Service Center And The Policy