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Dahua India Service Center And The Policy
Dear Valued Customers:
Please query the Dahua RMA Service center's information and the Policy as below and connect them to get the support! The Warranty period start from the Official purchase invoice date.
| Dahua India Service Center List 20200311 | |||||
| SN | State | Service Center | Contact | | Address |
| 1 | Haryana | Dahua Gurgaon | 0124 4569 152 | Service.Gurgaon@dahuatech.com | Dahua Technology India Private Limited, |
| 2 | Maharashtra | Dahua Mumbai Repair Center (Service for all india) | 02262778235\4 | Service.Mumbai@dahuatech.com | Dahua Technology India Private Limited Plot No.10th Floor,ATL Corporate Park,Saki Vihar Road,Ansa Industrial Estste,Powai,Mumbai-72,400072 Maharashtra.GSTIN:27AAGCD0381E1ZX |
| 3 | Haryana | MV Infotech Systems Private Limited | 0124-4016364 | Ground floor, Hari chamber complex opp. community center sukhrali, Mg road Gurgaon-122001 GST:NO 06AAFCM5617B1ZU | |
| 4 | Punjab | Ace Communications | 7814515559 | acecommunicationjal@gmail.com | ACE COMMUNICATIONS, S.C.O 03, NEW HIRA COMPLEX, N.G ROAD, JALANDHAR 144001, PUNJAB , GSTIN: 03AFFPG1275F1ZZ |
| 5 | Chandigarh | PMG | 9815304236 | PROFESSIONAL MARKETING GROUP(PMG), 561, KESHO RAM COMPLEX, GALI NO. 5,SECTOR 45 C, BURAIL, CHANDIGARH, 160047, GSTIN: 04AIDPK6798A1ZC | |
| 6 | Kerala | Ajdisti India Pvt Ltd | 9745166647 | AJ DISTRIBUTOR,NAKSHATRA BUILDING, THOUNDAYIL ROAD, PANAMPILLY NAGAR, COCHIN-36, ERNAKULAM, KERALA, INDIA , 682036, GSTIN : 32AASCA1230D1Z9 | |
| 7 | Kerala | Secure Deal | 0484 4013310 | SECURE DEAL, ALAZHATH LANE, OPP. UNION BANK OF INDIA, KP VALLON ROAD, KADAVANTHRA, KOCHI 682020,KERALA, GSTIN : 32ACXFS7335M1ZB | |
| 8 | Kerala | Hawksight Technologies | 0484 4011777 | Hawksight technologies ,White House 37/137/B1, Kadavanthra, Cochin, Kerala, India. PIN 682020 GSTIN: 32ALNPT5166E1ZW | |
| 9 | Tamil Nadu | Max Solutions | 0422 4208179 | MAX SOLUTIONS, NO: 183, VIVEKANANDA ROAD, RAM NAGAR, COIAMBATORE-641009, TAMIL NADU, GSTIN : 33BBDPS4795R2ZO, | |
| 10 | Tamil Nadu | HI-FOCUS ELECTRONICS INDIA PVT LTD | 044-40019013 | HI-FOCUS ELECTRONICS INDIA PVT LTD, NO : 3, SUNGUVAR STREET, CHINTADRIPET, CHENNAI - 600002., GSTIN : 33AADCH5807L1ZJ | |
| 11 | Uttar | Consol.info | 0522 3551868 | REPAIRDAHUA@GMAIL.COM | CONSOL INFO, SHOP NO. 10&11, 2ND FLOOR, AALA COMPLEX, NAZA MARKET COMPOUND, 34 LALBAGH, LUCKNOW 226001, UTTAR PRADESH, GST IN: 09ANLPM1608E2Z2 |
| 12 | Uttar | THE MILLENIUM SYSTEM | 8938073242 | MIRACLE.AGRA@GMAIL.COM. | THE MILLENIUM SYSTEMS, SHOP NO. 8, BHAGWATI COMPLEX, OPP SHAH TALKIES, M.G ROAD, AGRA, 282002, GSTIN: 09AIRPM4651Q1Z9 |
| 13 | Madhya | Tech Exchange | 07314074797 | Tech Exchange,101- Silver Mall, Block-A, opposite SBI, 8 - RNT Marg, Opposite DAVV, Indore,PIN - 452001, MP, Gst no.- 23AEGPJ3531B1Z8 | |
| 14 | Gujarat | INTERCARE TECH PRIVATE LIMITED | 9909960938 | ASHIRVAD PARAS CORPORATE HOUSE, GROUND FLOOR, MAHARANI HOUSE, CORPORATE ROAD, B/H SALES INDIA, NEAR PRAHALAD NAGAR GARDAN,AHMEDABAD - 15, GUJARAT PIN Code:380051 GST:NO: 24AAFCI2245F1ZY | |
| 15 | Gujarat | KIRAN ELECTRO SYSTEMS | 8511143543 8511184447 | KIRAN ELECTRO SYSTEMS 103, Pacific Fortune , 5/9 Panchnath Plot, Opp. Digamber Jain Mandir,Rajkot-360001, Gujarat RAJKOT GST NO:24AAGFK6038G1ZG | |
| 16 | Gujarat | Riddhi Electrosys LLP | 9687616523 | Riddhi electrosys LLP, 101,sunderam squere,opp. hills nursery,darji street, nanpura,Surat-395007 / GST NO-24AAVFR5275R1Z2 | |
| 17 | Karnataka | Nakoda Electronics | 84313 18208 | Nakoda Electronics, #143, opp Kalabhaireshwara Temple, KT street, Mysore , Pin:570001, GSTIN: 29AAGPN1771K1ZB | |
| 18 | Karnataka | Digital Innovative Solution | 08364254967 | Digital innovative solutions, 2nd floor, NO 21 CTS 124, TIRUMALA TRADE CENTRE, HUBLI, 580029, KARNATAKA, GSTIN 29BZNPS1287A1Z1, | |
| 19 | Chhattisgarh | Arihant Security Solutions | 0771-4044003 | serviceassrpr@gmail.com | Arihant security solutions nahar complex 2nd floor, beside of Manju Mamta hotel, MG road raipur (C.G) Pin 492001 Ph.0771-4044003 GSTIN: 22AAUFA3614L1ZD |
| 20 | Bihar | DIGITALS INDIA SECURITY PRODUCTS PVT. LTD | 6122320082 | Tsd@digitalsindia.com | Patna office Address - Office No.-102, Saboo complex, Exhibition Road, Patna-800001 GSTIN 10AACCD4430E2ZH |
| 21 | West Bengal | DIGITALS INDIA SECURITY PRODUCTS PVT. LTD | 3324987650 | Tsd@digitalsindia.com | Kolkata Office Address- (SP NO -422 ) 17/1 SAHAPUR COLONY , New Alipur, Kolkata - 700053 GSTIN 19AACCD4430E1Z0 |
| 22 | Jharkhand | DIGITALS INDIA SECURITY PRODUCTS PVT. LTD | 0651 2330133 | Tsd@digitalsindia.com | Ranchi Address- 1st Floor, Roshpa Tower, Main Road Ranchi - 834001 |
| 23 | Orissa | DIGITALS INDIA SECURITY PRODUCTS PVT. LTD | 6742432933 | Tsd@digitalsindia.com | Bhuwaneshwar Office Address- Plot No-903, Rath Road, Old Town P.S. - Lingaraj, Distt-Khorda Bhuvneshwar- 751002 GSTIN 21AACCD4430E1ZF |
| 24 | Telangana | DIGITALS INDIA SECURITY PRODUCTS PVT. LTD | 4040123787 | Tsd@digitalsindia.com | Secunderabad Office Address- Plot No. 571/119/1, 2nd Floor, Office No. 3, Vaishnavi Plaza, Op: Delhi Public School, Diamond Point Hotel, Sikh Village, Sikh Road, SECUNDERABAD-500 009 GSTIN 36AACCD4430E1Z4 |
| 25 | Andhra | XISS Security System Pvt Ltd | 9246644008 | service@tcssolutions.in, | XI SECURITY SYSTEM PVT LTD, D.NO. 48-3-46, GROUND FLOOR, SRINAGAR, RAMATAKIES JN. VISAKHAPATNAM, ANDHRA PRADESH, 530016, INDIA , GST IN: 37AAACX1131A1Z0 |
| 26 | Andhra | EAGLE VIEW SECURITY SYSTEMS | 9010477666 | EAGLE VIEW SECURITY SYSTEMS, Dr no 33-23-29, Krishna Rao Street, Moghalrajpuram, VIJAYAWADA– 520002. Andhar Pradesh, GSTIN: 37AMBPA3505B1ZY | |
|
Dahua Brand Products Standard Warranty Policy In India Available for the devices purchased from 1st Jan 2019, 2 years warranty period is available for the devices purchased before 1st Jan 2019. | |
| The Warranty Period | |
| Storage | 36 months, of which judicial and mobile equipment have a warranty period of 24 months; mobile equipment batteries have a warranty period of 12 months. |
| EZ-IP series | 12 months |
| COOPER series | 24 months |
| Front end - IP camera | 36 months |
| Front end - wireless IP camera | 36 months |
| Front end - analog camera | 24 months |
| Front end - coaxial HD camera | 36 months |
| Front end - thermal imaging camera | 24 months, of which wearing parts separately have a warranty period of 12 months. List of wearing parts: PTZ (outsourced), conductive slip ring, motor, timing belt, oil seal, bearing wiper assembly, fan, lens motor, lens potentiometer, thermal imaging core baffle, lens limit switch |
| Front end - accessories | 36 months, of which CVI accessories, wireless and power supplies have a warranty period of 24 months. Cable has a warranty period of ten years. |
| Ballhead camera | 36 months, of which wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper |
| Intelligent transportation | 24 months, of which flash and LED lamps to have a warranty period of 12 months. |
| Intelligent buildings | 24 months, of which smart home and smart lock products have a warranty period of 12 months. |
| Central products | 24 months, of which keyboards have a warranty period of 12 months, while switches have a warranty period of 36 months. |
| Graphic image | 12 months, of which small-pitch LED screens to have a warranty period of 12 months, while conventional LED screens have a warranty period of 24 months, Liquid crystal class ( advertising machine, LCD monitor, LCD Splicing Screen, Interactive LCD Display)have a warranty period of 24 months. |
| Cloud computing | hardware 36 months; software 12 months |
| Smart server | 36 months |
| Public support video conference products | 36 months |
| Public support FireEye | 24 months |
| UAV | 12 months |
| Internet | 12 months |
| Machine vision industrial camera | 36 months |
| Software platform products | 12 months |
| 1) The standard Warranty Period for consumable parts such as a mouse, power cord/data cable and support is 3 months. | |
| 2) If the part repaired is less than 3 months to the end of the free Warranty Period from the date of repair, the part’s free warranty service period shall be extended to 3 months after the date of repair; in case of the same fault due to improper use, out-of-warranty products repaired shall have a Warranty Period of 6 months. | |
| 3) If the Warranty Period is otherwise agreed by the contract signed by the Distributor while ordering DAHUA products, the contract shall prevail. | |
| 4) For after-sales services of the products purchased by Distributor who have concluded a separate warranty agreement with Dahua or its affiliates, that warranty agreement shall prevail between Dahua and the concerned Distributor. | |
| 5) Special price products and products used for demonstration purposes (i.e. samples) are not entitled to this warranty policy unless the mandatory applicable laws and regulations provides contrary. The Warranty Period in that case shall be standardized by a contract mutually agreed by the parties. | |
| 6) In case of a DOA-within 90days starting from the date of the actual official invoice, it should be replaced with a new device | |
| 7) The warranty period start from the date of the actual purchase official invoice | |
| DOA&RMA Procedure | |||
| Procedure | Verification item | Policy | Operation guidance |
| DOA | 1、Customer should provide complete device photo and SN 2、Problem description 3、Official Purchase invoice | 1、Within 90days starting from the date of the actual official purchased invoice | 1、Send email to Dahua Delhi(Service.Gurgaon@dahuatech.com)/Mumbai(Service.Mumbai@dahuatech.com) Service center. Subject"DOA application+SN" attach the photo\SN\Invoice\Problem description 2、Dahua will reply"Confirm" by email 3、Send teh complete device to Dahua JSC nearby or Dahua Delhi/Mumbai Service center 4、Dahua will return new box unit within 1 week(Maximum 45 days if no new box unit stock or repair&return it within 1 week if customer can accept) |
| Repair&Return | 1、Dahua warranty policy (https://www.dahuasecurity.com/in/support/DahuaIndiaServiceCenterAndThePolicy) | 1、Free of charge for In warranty 2、Charging service for out of warranty | In warranty service: 1、Send to Dahua JSC nearby or Dahua Delhi/Mumbai Service center(with sender contact and address information in details) 2、Dahua will repair&return to in around 1 week Out of warranty service: 1、Send device to Dahua JSC nearby or Dahua Delhi/Mumbai Service center(with sender contact and address information in details) 2、Dahua will inform the charging price to customer and share the JSC bank account, 3、Customer complete the payment to JSC and get invoice from the JSC later 4、Dahua will repair&return the device 5、Dahua will settle the accounts with JSC according to the signed agreement |