Dear Valued Customers:
Please query the Dahua RMA Service center's information and the Policy as below and connect them to get the support! The Warranty period start from the Official purchase invoice date.
Dahua India Service Center List 20220606 | |||||
SN | State | Self Service Center | Contact | | Address |
1 | Haryana | Dahua Gurugram Repair Center | 1244250321 / 1244250218 (Alternative No.) | Service.Gurgaon@dahuatech.com | Plot No #128, Ground floor, Institutional Area,Sector 44, Gurugram, Haryana – 122001 |
2 | Maharashtra | Dahua Mumbai Repair Center | 2262778235 / 2262778234 (Alternative No.) | Service.Mumbai@dahuatech.com | 609 6th Floor, ATL Corporate Park,Saki Vihar Road, Opposite L&T gate no 7,Powai,Mumbai-72,Maharashtra. Ph. No :- 02262778234/35 GSTIN:27AAGCD0381E1ZX |
3 | Karnataka | Dahua Bangalore Repair Center | 8049714328 | # 10, 3RD FLOOR, SUDARSHAN MANSION BUILDING, SUNKALPET MAIN ROAD, 10/4 DHARMARYA, BANGALORE-560025, | |
4 | West Bengal | Dahua Kolkata Repair Center | 7550554720 / 033-40006471 (Alternative No.) | 4th Floor, Premier Court, 4, Chandney Chowk Street, Kolkata- 700072 | |
5 | Uttar Pradesh | Dahua Lucknow Repair Center | 5224958410 / 9721390370 (Alternative No.) | 67/2, Wazeer Hasan Road, Hazrat Ganj, Lucknow, UP,226001, | |
6 | Madhya Pradesh | Dahua Indore Repair Center | 9893947993 / 7314202015 (Alternative No.) | 34/1 LIG Colony, Behind Mahakaal Juice Center Near CHL hospital , LIG Square, Indore, Madhya Pradesh, 456001 | |
7 | Gujrat | Dahua Ahmedabad Repair Center | 7948924678 / 8078606402 (Alternative No.) | Service.Ahmedabad@dahuatech.com | 408, 4th Floor, Abhishree Avenue, Nehru Nagar Circle, Ambawadi, Ahmedabad |
8 | Tamil Nadu | Dahua Chennai Repair Center | 4442804314 | 2nd Floor, Seshalaya Building, No.98/New No.171, Peters Road, Above Writer's Café, Gopalapuram, Chennai 600086 | |
SN | State | Dahua Collection Point | Contact | Address | |
9 | Punjab | ACE COMMUNICATIONS | 7814515559 / 7837007062 (Alternative No.) | S.C.O 03, NEW HIRA COMPLEX, N.G ROAD, JALANDHAR 144001, PUNJAB , GSTIN: 03AFFPG1275F1ZZ | |
10 | Gujrat | Intercare Tech Pvt Ltd | 8980078387 9909960938 8080922878 (Alternative No.) | ASHIRVAD PARAS CORPORATE HOUSE, GROUND FLOOR, MAHARANI HOUSE, CORPORATE ROAD, B/H SALES INDIA, NEAR PRAHALAD NAGAR GARDAN, AHMEDABAD - 380051, GUJARAT GSTIN: 24AAFCI2245F1ZY | |
11 | Gujrat | Kiran Electro system | 9624964884 8511143543 8200109493 (Alternative No.) | 103, Pacific Fortune , 5/9 Panchnath Plot, Opp. Digamber Jain Mandir,Rajkot-360001, Gujarat GSTIN:24AAGFK6038G1ZG | |
12 | Gujrat | Riddhi electrosys LLP | 9687616523 / 7977485458 (Alternative No.) | 101, Sundaram Square, Opp Hills Nursery, Darji Street, Nanpura, Surat - 395007 / GSTIN: 24AAVFR5275R1Z2 | |
13 | Gujrat | IR FOCUS CCTV | 7567283933 8511175362 7567283933 (Alternative No.) | 21-22, 4/5, Ghayal Estate, Matawadi Circle, L.H., Road, Varachha, Surat-395006, Gujarat, India. GSTIN : 24APCPR1427B1ZG | |
14 | Tamilnadu | Hi focus Electronic India Pvt Ltd | 044 - 40019013 / 9500123851 (Alternative No.) | HI-FOCUS ELECTRONICS INDIA PVT LTD, NO : 3, SUNGUVAR STREET, CHINTADRIPET, CHENNAI - 600002., GSTIN : 33AADCH5807L1ZJ | |
15 | Chhattisgarh | BAJAJ-E STORE | 097541-74777 | Main Road Sindhi Colony, Balram Talkies Road Bilaspur(CG)-495001 | |
16 | Chhattisgarh | BALAJI COMPUTERS | 8517895153 / 9826195153 (Alternative No.) | 9/23, Satyam House, Kalimata Ward, Pandri, Raipur C.G. | |
17 | Goa | HATLEY TECHNOLOGIES | 9767692713 | SHOP NO F6, First Floor, Silvio Heights, Near Basilio Gym, St Inez, panaji Goa 403001 | |
18 | Kerala | Forerun Computers & Systems Pvt Ltd | 9544800013 | Door No.1619A, Gianna's Square, KP Vallon Road, Cochin - 682020 | |
19 | Kerala | Secure Deal | 9037135007 | 56/170, Fathima Cottage, KC Abraham Master Road, Near Federal Bank, Panampilly Nagar, Kochi-682036, Kerala, Indiats, Near Basilio Gym, St Inez, panaji Goa 403001 | |
20 | Kerala | AJ Disti India Pvt Ltd | 9745166647 | 55/147, Nakshatra Building, Thoundayil Road, Panampilly Nagar Ernakulam, Kerala-682036 | |
21 | Haryana | BRIGHT COMPUTERS | 9311733103 / 9811640729 (Alternative No.) | 205, 2nd Floor, Sidharth Building, Nehru Place New Delhi-110019 | |
22 | Chandigarh | BRIGHT COMPUTERS | 9888626725 / 9872829633 (Alternative No.) | BRIGHT COMPUTERS, SCO NO 104-5-6, SECTOR -34 A, CHANDIGARH - 160022 | |
23 | Bihar | Uniworld Vision Pvt. Ltd | 7360000126 | B107, Ground Floor, PC Colony, Near Coconut Park, Kankarbagh, Patna-800020 | |
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Dahua Brand Products Standard Warranty Policy In India | |
The Warranty Period | |
Network Camera | 36 months,of which EZ-IP series and wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper. |
HDCVI Camera | 36 months, of which COOPER series have a warranty period of 24 months. |
PTZ Camera | 36 months, of which wearing parts separately have a warranty period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper |
Thermal Cameras | 36 months, of which thermal Body Temperature Monitoring Camera: 24months. |
Black Body | 12 months |
Consumer Camera (IMOU) | 12 months |
Accessories | 36 months, of which CVI accessories, wireless and power supplies have a warranty period of 24 months. Cable have a warranty period of ten years. |
Network Recorder | 36 months, of which EZ-IP series have a warranty period of 12 months. |
HDCVI Recorder | 36 months, of which COOPER series have a warranty period of 24 months. |
IP Storage | 36 months |
Intelligent Transportation | 24 months, of which flash and LED lamps to have a warranty period of 12 months. |
Intelligent Buildings | Access Control : 24 months, of which TMAC temperature monitor module and screen have a warranty period of 12 months |
Video Conference | Audio and Paperless Product:12 months Intelligent Display:12 months Video Communication:36 months |
Central products | 24 months, of which keyboards have a warranty period of 12 months, while switches have a warranty period of 36 months. |
IVS | 36 months |
Transmission | 36 months |
Display & Control | 36 months, for monitor, LCD video wall and LED display products we provide on-site support for the 1st year covering 16 major cities and provide standard replacement/repair service for the 2nd&3rd year |
Mobile Portable Terminal | 12 months |
Software | 36 months |
Storage Medium | HDD/SSD/PSSD/USB flash/Memory Card |
Security & Inspection | of which X-Ray Inspection series have a warranty period of 24 months. of which Metal Detector series have a warranty period of 24 months. |
Cloud | hardware 36 months; software 12 months |
Traffic | 24 months, of which flash and LED lamps have a warranty period of 12 months. |
Smart Fire Control | 24 months |
1) The standard Warranty Period for consumable parts such as a mouse, power cord/data cable and support is 3 months. | |
2) If the part repaired is less than 3 months to the end of the free Warranty Period from the date of repair, the part’s free warranty service period shall be extended to 3 months after the date of repair; in case of the same fault due to improper use, out-of-warranty products repaired shall have a Warranty Period of 6 months. | |
3) If the Warranty Period is otherwise agreed by the contract signed by the Distributor while ordering DAHUA products, the contract shall prevail. | |
4) For after-sales services of the products purchased by Distributor who have concluded a separate warranty agreement with Dahua or its affiliates, that warranty agreement shall prevail between Dahua and the concerned Distributor. | |
5) Special price products and products used for demonstration purposes (i.e. samples) are not entitled to this warranty policy unless the mandatory applicable laws and regulations provides contrary. The Warranty Period in that case shall be standardized by a contract mutually agreed by the parties. | |
6) In case of a DOA-within 90days starting from the date of the actual official invoice, it should be replaced with a new device | |
7) The warranty period start from the date of the actual purchase official invoice |
DOA&RMA Procedure | |||
Procedure | Verification item | Policy | Operation guidance |
DOA | 1、Customer should provide complete device photo and SN 2、Problem description 3、Official Purchase invoice | 1、Within 90days starting from the date of the actual official purchased invoice | 1、Send email to Dahua Delhi(Service.Gurgaon@dahuatech.com)/Mumbai(Service.Mumbai@dahuatech.com) Service center. Subject"DOA application+SN" attach the photo\SN\Invoice\Problem description 2、Dahua will reply"Confirm" by email 3、Send teh complete device to Dahua JSC nearby or Dahua Delhi/Mumbai Service center 4、Dahua will return new box unit within 1 week(Maximum 45 days if no new box unit stock or repair&return it within 1 week if customer can accept) |
Repair&Return | 1、Dahua warranty policy (https://www.dahuasecurity.com/in/support/DahuaIndiaServiceCenterAndThePolicy) | 1、Free of charge for In warranty 2、Charging service for out of warranty | In warranty service: 1、Send to Dahua JSC nearby or Dahua Delhi/Mumbai Service center(with sender contact and address information in details) 2、Dahua will repair&return to in around 1 week Out of warranty service: 1、Send device to Dahua JSC nearby or Dahua Delhi/Mumbai Service center(with sender contact and address information in details) 2、Dahua will inform the charging price to customer and share the JSC bank account, 3、Customer complete the payment to JSC and get invoice from the JSC later 4、Dahua will repair&return the device 5、Dahua will settle the accounts with JSC according to the signed agreement |
Dahua Warranty Policy- Monitor
Dear Customers,
Kindly refer to the warranty details applicable for Dahua Monitor in India. If you have any queries, kindly refer to the contact details below. We request you to also review the General Terms & Conditions listed below.
Customer Care helpline No: 1800-103-5719 (Monday to Friday 8:00am to 8:00pm, Saturday: 10:00am to 6:00pm )
Mail us at Customer Support: supportindia@Dahuatech.com
Can use Dahua Partner App RMA facility also to get advance replacement*
Mandatory information required for call registration:
Customer Name |
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Customer Address |
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City / District / state / Pincode* |
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Landmark if any |
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Contact No* / Alternate No |
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E-mail id if possible |
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Model No |
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Serial No* |
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Nature of fault |
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Note: PIN code / Contact No / Serial No is mandatory Proof of Purchase if product exceed the warranty Period . |
Product / Accessories | Warranty period | Service type |
Monitors | 36 months from the date of purchase invoice | Onsite |
Note: Accessories - Power supply, Remote control, HDMI cable etc. carry 3 months warranty only. |
1. Dahua warrants the product you have purchased from Dahua or Dahua distributor, reseller, or vendor (Authorized partners) to be free from manufacturing defects in material and workmanship under normal use. Your sales receipt is the proof of purchase of the product and the warranty period commences from that date.
2. During the warranty period as indicated above, Dahua will replace defective parts or products with new parts or serviceable parts or products that are equivalent to new parts or products in performance at no additional charge. All replaced or exchanged parts which are removed under this warranty will become the property of Dahua.
3. Availability of service and response-time estimates for any given case may vary according to the remoteness or accessibility of product location.4. Dahua at its option may invalidate this warranty and/or decline a warranty claim if the defect claimed has arisen for any reason other than defective parts or workmanship. Circumstances in which Dahua may invalidate a warranty claim include but are not limited to the following:
l Accidental damage, misuse, or abuse of the product
l For any bug/dust/dirt appeared on the panel (blackish / greyish) may be appeared due to environmental condition (Sometime rainy days, the panel has temperature, when environment has moisture and air dust (between cell glass and Film) combined together, panel very easy to has this symptom)
l Use of the product within an improper or inappropriate operating environment; like grounding ( earthing) issue, heavy dust; improper shutdown etc
l Non Genuine Dahua consumables were used with the device.
l The installation, maintenance or usage is not as per Dahua standards
l It is defect or damage caused by computer virus attack, natural disaster, use of third party accessories, optional products or consumables
l Improper use / usage not in accordance with product instructions or poor handling by customer
l Unreasonable or excessive use
l Act of God, fire, flood, act of violence or any similar occurrence.
DOA Definition:
if the product fails within 7 days from the date of purchase, and inform to Dahua, customer will log the complaint on Dahua toll free number i.e. 18001035719 after logging the complaint engineer will visit at given address and diagnose there any technical problem due to manufacturing defect and not repairable on-site, complaint will qualify as DOA and will be covered by our DOA warranty replacement process.
For DOA, the Unit must be intact with complete packing and accessories.
OOW Repair Charges:
Distance from SVC( To & Fro) | Onsite Visit Charges (INR) per visit |
0-20 KM | 700+TAX |
21-40 KM | 1500+TAX |
>41 KM | As per Actual |
Note: The above charge include visit and fault analysis charge, spare parts cost will be extra as per actual.
FAQ:
Q1. HOW ANYONE CAN REGITER A NEW SERVICE REQUEST ?
Q2. WHAT IS THE STANDRED WARRANTY PERIOD FOR DAHUA MONITOR?
The standard warranty period for Dahua monitors is three years from the date you purchased. While our technician visits your place, the invoice needs to be presented. If you are unable to show the invoice.
it would be considered that the product is not under the warranty period and hence the visit charges will apply, depending upon the distance from our authorized service center to your place, need to be paid to our technician. Also, if any spare part is used for repair, the corresponding cost also need to be paid.
Q3. WHAT ARE THE TERMS AND CONDITION FOR IN WARRANTY?
Warranty is confined to the first purchaser of the product and is non-transferable.
- Warranty is applicable only on producing the purchase tax invoice which mentions the product name and serial number.
- During the warranty period, the product will only be repaired by replacing the parts. Entire unit replacement may be done in such a scenario where there are no spares available / model is discontinued.
- In case the replacement of the entire unit is being made (subject to the sole discretion of the Company), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with a model equivalent as deemed by the Company. The warranty on replacement model shall remain in force only for the unexpired period of the warranty based on original purchase tax invoice.
- In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
- The company or its authorized service center, reserves the right to retain any part/s or component/s replaced at its discretion in the event of a defect noticed in the equipment during the warranty period. The part/s or component/s or unit/s replaced will become the property of the company.
- The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the product. The maximum claim/s if entertained by the company will be subject to the maximum retail price of the product purchased or amount mentioned in the purchase invoice, whichever is lower.
- In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
- The warranty does not cover any accessories external to the equipment like the cables, remote control, batteries, base / stand, adaptors, etc.
- The warranty will automatically terminate on the expiry of the warranty period, even if the product may not be in use for any time during the warranty period for any reason.
Q4. WHAT IS NOT COVERED UNDER THE WARRANTY?
The standard warranty is not applicable
- If the serial number of the product is tampered
- If any unauthorized person has opened the product or tried for repairs
- If the original purchase invoice is not shown to the authorized technician upon request.
- If the defect is caused due to high humid environment or the product is not used according to the instructions given in user manual.
- If the defects are caused due to improper use or handling of the product as determined by our authorized technician/ representative.
- If the defects are caused due to reasons beyond our control like lightening, fire, abnormal voltage spike, electrical short circuit, improper grounding, floods, earthquakes, terrorism or any act of God
- For defects caused due to normal wear and tear such as scratches on the body of the product, colour fading etc.
- For any user induced damages, physical damages, damages to the liquid crystals on the panel, defects caused due to liquid spillage such as air bubbles (commonly called as black spot on screen), patches or mura effect due to uneven external pressure on the panel, dust inside the panel, defects arising due to modification or alteration of any nature made in the electrical circuitry or physical construction of the product.
Note: Any dispute related to warranty of the product is subjected to exclusive jurisdiction of the courts at New Delhi
Q5. HOW TO CLEAN THE MONITOR ?
Turn off the monitor first. Gently wipe away any dust on the computer monitor using a very soft cloth. Wipe the flat screen as softly as possible, starting at one side and swiping straight across. Do not rub the flat screen in a circular or up and down motion, as this could scratch the flat screen. Do not try to wipe away any streaks, spots or grime with the dry cloth either. The purpose of this step is simply to wipe off as much dust as possible.
When you are done dusting, moisten a special cleaning cloth or tool, or another clean, soft cloth with special liquid cleaner for flat screens, distilled water, or a mixture of white vinegar and distilled water. Do not spray or pour any type of cleaner directly onto the computer monitor. Doing so could cause the liquid to drip down inside of the flat screen, causing irreparable damage. Instead, spray the cleaner onto the cloth or dip the cloth into the liquid. Again, try not to press too hard on the flat screen as you clean it. Pressing into the screen can cause permanent damage. Wipe the dampened cloth gently from side to side or from top to bottom. Make sure the computer monitor is completely dry before you turn it back on.
When the liquid drips down/ gets accumulated near the sides/ corners, it causes the metal frame of the LCD panel to corrode thereby causing gaps through which air rushes inside the two glass plates inside the panel. This makes crystals of the LCD (Liquid Crystal Display – Crystals with some electric properties floating in a liquid medium) to dislocate and appear to us as air bubbles (or black spots as commonly called) inside the panel. Such defects are not covered under the standard warranty.
l Valid purchase and sale documents
1. Any invoice (RD, SRD, RESELLER, SI etc.)is acceptable for warranty claim, only condition is invoice should be valid tax invoice.
2. The originals tax invoice must contain the following information:
a. Seller name
b. invoice date
c. Detailed product information including product model no. P/N serial number etc.
d. sales documents must not be edited, patched or torn etc.
l Pixel point policy on LCD panels
Monitor manufactured for Dahua Technology displays or electronic billboards may still have light and dark spots present on the product, but will not affect product performance. A bright dead pixel is a white pixel or pixel that stays lit on a BLACK background. A dark dead pixel is a black pixel or pixel that stays dark on non-BLACK backgrounds. For light dead spots, Dahua Technology only accepts warranty for products that fail to function immediately when purchased, within the warranty period and fully meet Dahua Technology's warranty terms and conditions. In addition, the warranty product must have at least:
From 04 bright dead spots, or from 04 dark dead points, or a total of more than 05 dead points.
Dahua Technology reserves the right to refuse the warranty if the above warranty conditions are not met.
l Dahua Technology reserves the right to change any warranty terms and conditions at any time without prior notice.