1. Overview
1.1 These Terms and Conditions ("Terms") set out the rules for participation in the Dahua Try & Trust program ("Program"), designed to give selected partners the opportunity to evaluate Dahua’s featured products for trial and feedback purposes.
1.2 The Program is initiated and managed by Dahua Technology Australia Pty Ltd and Dahua Technology New Zealand Limited ("Dahua").
1.3 The Program is scheduled to run from 27 August 2025 to 29 August 2025 . Dahua reserves the right to adjust the timeline as necessary.
2. Eligibility and Participation
2.1 Participation is open to individuals who are of legal age and have full legal capacity in Australia and/or New Zealand of residence ("Participant").
2.2 Participation is voluntary, non-transferable and subject to application. Applying does not guarantee selection.
2.3 Free trial units are limited in quantity. Dahua will evaluate each application based on internal criteria, and reserves the right to approve or reject applications at its sole discretion and no query/ concern shall be entertained in this regard.
2.4 Each eligible participant may be granted up to two (2) Dahua products for testing each year.
3. Participation Requirements
3.1 To complete the Program, selected Participants must:
- Fill out and submit the application form.
- Provide a usage feedback report to Dahua within thirty (30) days of receiving the trial unit, in the format provided separately.
3.2 By participating, the Participant grants Dahua a non-exclusive right to reference and use the submitted feedback for internal evaluation, marketing, or product improvement purposes.
3.3 Submission of an application indicates the Participant's agreement to these Terms.
4. Disqualification and Non-Compliance
4.1 Dahua reserves the right to disqualify Participants or request return of the trial unit if:
- False, incomplete, or misleading information is submitted.
- Feedback is not provided within the specified timeframe or fails to meet the required standard.
- The Participant breaches these Terms or violates applicable laws.
4.2 In cases of non-compliance and/or loss or damage of the trial unit/s, Dahua may invoice the Participant for the market value of the trial unit.
5. Trial Units
5.1 Trial products will be provided by a Dahua authorised partner or Dahua itself.
5.2 Trial products are non-exchangeable and non-refundable, and no cash alternatives will be provided.
5.3 Participants may decline the trial offer; however, no compensation or replacement will be provided in such cases.
5.4 Trial products are intended for testing and evaluation only and are not transferable, resold, or reverse engineered to ensure compliance with our Terms of use.
5.5 The Trial units shall remain Dahua’s property unless otherwise stated. The Participants are liable for loss, theft, or intentional damage to the trial units. Further, Dahua is not responsible for:
i. Any personal data loss on the trial units.
ii. Trial unit malfunctions beyond reasonable use.
6. Inquiries and Issues
6.1 Any issues or concerns related to the Program may be submitted via email to CustomerCare.oc@dahuatech.com.
6.2 Complaints must include a description of the concern and the applicant's contact information for follow-up.
6.3 Dahua will respond within thirty (30) calendar days of receiving the inquiry. Communication will be made via the original contact method.
6.4 This complaints procedure is non-exclusive and does not limit any statutory rights available to the Participant under applicable laws.
7. Personal Data
7.1 Participant information such as name, contact details, and delivery address will be collected and used solely for the purpose of executing the Program, including shipment and feedback processing.
7.2 Participant consents to Dahua and its authorised partners/third-party/service providers processing and transferring the information across borders where necessary for Program execution.
7.3 Participants may request access/correction/removal of their personal data by contacting Dahua, subject to the withdrawal not affecting past actions.
7.4 Dahua commits to processing data in accordance with applicable data protection laws, including but not limited to the Australia’s Privacy Act 1988 (including Australian Privacy Principles); New Zealand’s Privacy Act 2020, General Data Protection Regulation (GDPR), where applicable.
8. Additional Provisions
8.1 In no event Dahua shall be liable for any indirect, incidental, special, consequential or punitive damages in connection with or arising out of this Program and/or Terms.
8.2 Matters not covered by these Terms shall be governed by relevant laws of the Participant’s local jurisdiction.
8.3 In the event of disputes, Dahua and the Participant shall attempt to resolve them amicably; otherwise, disputes will be handled by a court of competent jurisdiction in following manner
8.3.1 For Australian participants: These Terms are governed by the laws of New South Wales, Australia, and disputes shall be resolved in NSW courts.
8.3.2 For New Zealand participants: These Terms are governed by New Zealand law, and disputes shall be resolved in the courts of Auckland, New Zealand.
8.4 Dahua reserves the right to make final decisions and interpretations regarding the Program and these Terms.
8.5 Dahua shall not be liable for any failure or delay in performance of its obligation under this Program and/or the Terms, if the same is caused by an event of force majeure, which is neither foreseeable or preventable and which is entirely outside the direct or indirect control of Dahua and/or its service provider and includes any Act of God, natural disaster, epidemic, war, acts of terror or civil disobedience.
8.6 By participating, the Participant acknowledge that they have read and agreed to these Terms.
8.7 For questions about the Program, please contact CustomerCare.oc@dahuatech.com.
