Last modified: 19 April 2024

Introduction

Zhejiang Dahua Technology Co., Ltd and its affiliates (“Dahua”, “we”, “us” or “our”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy (the “Policy”). For more information about Dahua and our contact details can be referred at http://www.dahuasecurity.com/aboutUs/contactUs.

This Policy describes how we process your personal data when you visit our main website https://www.dahuasecurity.com/ and its subdomains (“Website”), or using the services on our Website (“Services”). For specific usage or service scenarios, we may release a dedicated privacy policy to describe how to process your personal data and exercise your rights.

Please read this Policy carefully to understand our policies and practices regarding your personal data and how we will treat it. If you have any issues regarding this Policy, please contact us at supportoverseas@dahuatech.com.

1. How We Process Your Personal Data and Purpose of Processing

We may process several types of data from you, including data that identifies you personally, such as personal name, physical address, e-mail address and telephone number, etc. (“Personal Data”). We may also process data that is about you, but individually does not identify you, such as demographic data, data about your internet connection, the equipment you use to access our services and usage details. You have right to choose whether or not to provide the data we requested. However, we may not be able to provide you relevant services if you reject to provide your personal data.

1) Register, login the Website, and manage your account information

In order to access and use certain Services on our Website, you need to create an account (“Account”) and register the Website. Once you successfully register the Website, you can use the Account to login and obtain corresponding services on the Website.

The account information may include but not limited to your name, email address, country or region you choose, password and telephone number (“Account information”). We may process your personal data to provide you Service during the procedures of registration, login the Website, and managing your account information. We highly recommend you to use comprehensive and complex password in protecting the security of your account.

You represent and warrant that: (i) all required account information you submit is truthful, accurate and complete; (ii) you will maintain the accuracy, security, and confidentiality of account information; and (iii) your use of the account does not violate any applicable law or regulation. You also acknowledge that your account is personal to you and agree not to provide any other person with access to these services or portions of them using your account information. You agree to notify us immediately of any unauthorized access to or use of your account information or any other breach of security by contacting us at supportoverseas@dahuatech.com. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your account information.

2) Provide services to you

When you access to a range of Services on our Website such as Dahua Online Service, training courses, training certification verification, marketing materials, events, repair and delivery service for products you have purchased from us, questionnaire survey related to events or services, we may process your personal data for purpose of providing corresponding services to you, such as your personal name, username, email address, telephone number.

3) Register Dahua Partner Program

When you apply for Dahua Partner Program for the first time, including ECO Partner, DHOP Partner, you are required to submit a registration form on our Website for our internal verification purpose. We may process your personal data which is necessary for the registration and verification, such data may include your name, physical address, email address, position, code, telephone number and password. In addition, we may also collect company information such as company name, company URL, company address, main industries, employee numbers, etc. If you have already identified as a certified partner, you can login the Website directly.

4) Contact with you

For purpose of providing assistance or feedback on your request, answering your questions, handling your complaints, we may process your personal data such as your name, email address, telephone number, country or region you choose.

5) Statistical research

General. We use automatic tools to perform statistical research into general trends regarding the use of our services, websites, apps and social media and the behavior and preferences of our customers and users. We also send periodically enquiries to our customers and prospects to gain insight in their opinions and preferences.

Data. To perform our research, we may merge and analyze the different types of data as described above. We may also combine such aggregated data with information we receive from our group companies or from market research. Without your consent we will not use sensitive data for this statistical research.

Interests and benefits. Statistical research helps us to develop better services and offerings, to provide more responsive customer support and to improve the design and content of our websites, products and mobile apps.

6) Direct marketing

General. To satisfy your demands in various scenarios and help you learn better on Dahua products, solutions and services, we may process your personal data to send you newsletters, promotions or other marketing communications and materials, including invitations to our exhibitions. Such data may include your name, email address, telephone number, and physical address. We will only process your personal data based on your explicit consent for direct marketing purpose.

Interest and benefits. We use the results of our analysis to tailor our marketing communications to your (and the company you represent), specific interests and preferences. For example, if we notice that you work in a specific sector, such as banking, we may customize our offers, invitations to exhibitions and newsletters to this sector.

Channels. We use different channels for our marketing communications, such as e-mail, apps, social media and your personal online account.

Object or revoke. You may object or revoke your consent for receiving marketing communications or materials at any time by click the unsubscribe link provided in the materials or by contacting us at supportoverseas@dahuatech.com.

7) Processing in compliance with applicable laws

In most cases we will process your personal data based on your explicit consent. Apart from that, we may process your personal data which is permitted or required by applicable laws:

Processing is necessary for the performance of a contract or in order to take steps at your request prior to entering into a contract.

Processing is necessary for compliance with a legal obligation.

Processing is necessary in order to protect the vital interests of data subject or of another natural person.

Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested.

Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of data subject, in particular where the data subject is a child.

Other lawfulness of processing as specified in applicable laws.

You may also provide data to be published or displayed (“Posted”) on public areas of our Website, or transmitted to other users of our Websites or third parties (collectively referred as “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the websites with whom you may choose to share your User Contributions and we cannot guarantee that your User Contributions will not be viewed by unauthorized persons.

2. How We Share, Assign and Disclose Your Personal Data

We may share, assign or disclose your personal data with our affiliated companies or third parties in the following circumstances:

1) Upon your explicit consent:

We may share, assign or disclose your personal data with third parties after obtaining your explicit consent or where you provide initiatively to us. You shall be fully responsible and liable for the personal data obtained from other resources or from other data subjects.

2) Trusted third parties under contractual obligations:

We may share, assign or disclose your personal data with certain trusted third parties that perform business functions for us or provide services to us, being our subsidiaries and affiliates; or contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.

3) Required by applicable laws:

We may share, assign or disclose your personal data to comply with applicable legal requirements such as court order, legal process, including to respond to any government or regulatory authority’s request or for investigations (e.g. disclosure to prevent crime or fraud, or to comply with a court order or legislation).

4) Merger, acquisition or bankruptcy:

We may share, assign or disclose your personal data where there is a merger, acquisition or bankruptcy procedure. We will require the successor who holds your personal data to continue to perform the obligations in accordance with this Policy.

5) Public Interest:

We may share, assign or disclose your personal data for public interest purpose, such as to deal with public health emergencies, or, in case of emergency, to protect the health of natural persons and the safety of their property.

3. Third Party Products and Services:

Third party’s product or service may also be integrated or embedded on our Websites. We cannot control over the third parties’ activities and the personal data you provide to the third parties is not governed by this Policy. Before providing your personal data to the third parties, please refer to their privacy policies and decide carefully whether to use third party’s product or service. We will not be liable for third party’s product or service in any event.

4. How We Protect and Retain Your Personal Data

1) Data security measures

We attach great importance to the security of your personal data. We have taken appropriate physical, technical and management security measures to prevent your personal data from accidental losses and from unauthorized access, use, alteration and disclosure. For instance, we use encryption technology to improve the security of personal data and trusted protection mechanisms to prevent personal data from being maliciously attacked.

2) The retention of personal data

We will retain your personal data for no longer than it is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. To determine the appropriate retention period for personal data, we may consider the amount, nature and sensitivity of the personal data, the potential risk from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other channels. If you want to learn more about the retention period of your personal data, you may directly contact us at supportoverseas@dahuatech.com.

5. How We Protect Children’s Personal Data

Our Website and Services are not designed for children under 16 years of age, or equivalent minimum age in the relevant jurisdiction (refer to “Child” or “Children” below). If we become aware of any personal data related to Children, we will delete that Children’s personal data unilaterally, unless otherwise the processing is permitted by applicable law, explicitly consented by the Children’s parents or guardians, or deemed necessary for the protection of the Children.

6. International Transfers

Since we have affiliates around the world to offer you services and we may store your personal data on our servers located in different countries, including China, United States, Germany, and Singapore. In light of this, your personal data may be transferred outside the region or country where you use the Website or Services, which may have different legal rules and level of protection on personal data. In such circumstances, we will take necessary measures to ensure that your personal data is processed in conformity with the applicable laws, including obtaining your consent to the cross-border transfer of your personal data, signing standard contractual clauses approved by the EU Commission when necessary, and taking appropriate technical security measures to safeguard your personal data.

7. Your Rights

You can review and change your personal data by logging into your account on our website and visiting your account profile page. If you are not able to find your personal data you may also send us an e-mail at supportoverseas@dahuatech.com to request access to, or require us to correct or delete any personal data that you have provided to us. You may also object to or request us to restrict your processing. If we process your personal data based on consent, you may withdraw your consent at any time. A summary of your legal rights is set out below:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it by contacting us at supportoverseas@dahuatech.com. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your data unlawfully or where we are required to erase your personal data to comply with local law. However, for specific legal reasons, such as it is mandatory for us to retain your personal data as required by laws, we may not be able to comply with your request of erasure but we will notify you at the time of your request in such circumstance, if applicable.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your personal data which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

For security reasons, we will take steps to authenticate your identity before providing access to your personal data. You also have the right to lodge a complaint with the relevant Data Protection Authority.

8. Cookies and Similar Technologies

As it is common practice with almost all websites, we may use cookies and store your personal data on our Website. This allows the Website to function properly and provide you with a good user experience. We will use essential cookies as it is necessary to provide you service and operate the Website. We will use non-essential cookies under the condition of obtaining your consent. For further details, please review our Cookies Statement via https://www.dahuasecurity.com/cookie-statement

9. Changes to Privacy Policy
We keep this Privacy Policy under review and may modify this Privacy Policy from time to time. If we make major changes to this Policy, we will notify you through different channels, for example, by posting a pop-out notice or a banner on our Website to notify the major changes.

10. How to Contact Us

If you have any questions or comment on this Privacy Policy or our privacy practices, please contact us through email at supportoverseas@dahuatech.com, or by mail at:

Zhejiang Dahua Technology Co., Ltd
A10, Bin’An Road 1199, Binjiang District
Hangzhou, Zhejiang Province, P.R. China
310053