Location: St Albans, Hertfordshire, UK | Industry: Retail

The Challenge: Modernising Security Without Stopping Business

As St Albans’ largest shopping centre grew busier, its existing, ageing security system struggled to provide the clear oversight needed for a safe, welcoming retail experience. The core challenge was to completely modernise security, improve visibility across all entrances, car parks, and public areas, and integrate advanced features—all while the centre remained open and fully operational. We partnered with Amthal, a trusted local integrator managing the site since 2017, to deliver a seamless, impactful upgrade.

The Solution: AI-Powered Vision and Seamless Integration

Working with Amthal, we deployed a comprehensive 39-camera system featuring cutting-edge Dahua Technology.

This powerful upgrade was designed not only to capture crystal-clear images but also to provide security staff with intelligent, actionable data.

24/7 Full-Colour 4K Coverage

A mix of PTZ and 180-degree panoramic cameras provides complete,

high-definition coverage across all seven entrances and car parks, ensuring no detail is missed.

Intelligent AI Analytics

We integrated AI-powered META Data and AcuPick video search technology.

This allows the security team to intelligently track people and events across the site, enabling rapid incident response.

Operational Efficiency

People-counting delivers reliable footfall data to identify visitor peaks and troughs,

offering valuable operational insight.

Controlled Access

Automatic Number Plate Recognition (ANPR) was linked directly to the barrier system for efficient,

streamlined vehicle access control.

The entire system is managed via a redesigned digital control desk, unifying all live feeds, recordings, and analytics onto a single, intuitive platform. All installation work was meticulously scheduled to avoid any disruption to tenants or shoppers.

"This complete upgrade with the latest Dahua technology has delivered an integrated system that is straightforward for the team to use and manage via the new control centre. It ensures the centre remains safe, accessible and an enjoyable experience with complete peace of mind for tenants and shoppers alike."

Paul Rosenthal, Business Development Director at Amthal

The Result: Clearer Oversight, Faster Response

The upgraded Dahua system has fundamentally transformed security operations at The Maltings, delivering measurable improvements: