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Dahua Product warranty list
Warranty Policy for Dahua UK & Ireland
28/01/2026
1. Definition
“Warranty” means the Customer’s rights in case the product does not maintain its quality after delivery.
If Dahua’s signing entity is incorporated under the laws of the People's Republic of China or the laws of Hong Kong, the People's Republic of China, the warranty period shall commence from the 60th day after the shipping date of the Products. If Dahua’s signing entity is not incorporated under the laws of the People's Republic of China or the laws of Hong Kong, the People's Republic of China, the warranty period shall commence from the 30th day after the shipping date of the Products. The shipping date of the Products shall be determined by the serial numbers of the shipped Products or Dahua’s internal records. If the last valid date of warranty period is a statutory public holiday in the country of Dahua’s signing entity, the first working day after that holiday shall be the last valid day.
For Dahua Wi-Fi products, if an activation record exists, the warranty period starts from the product activation date. Warranty Period shall expire according to the following chart depicting the Warranty Period. Warranty Period mentioned herein below applies to the Product only, excluding any wearing parts.
| Product line 1 | Product line 2 | Warranty period for overseas customers |
| General Storage | DVR/ NVS/ ATM/Recording & Broadcasting | 36 months |
| Mobile Portable | Mobile Portable Terminal | 12 months for the camera module and USB cables which are accessories of Data Collection Station, 36 months for Data Collection Station |
| IP Storage | EVS/ESS/ IVSS/IVD | 60 months (36 months for products shipped before 01/01/2022) |
| HDCVI | HCVR | 36 months for WizSense Series 1/2-sata models except Cooper series; (Except HDD, Battery) 24 months for Cooper series; (Except HDD, Battery) |
| Network | NVR | 60 months (36 months for products shipped before 01/01/2022) for WizMind Series, Ultra Series(Except HDD, Battery). 36 months for NVR1 Series, NVR2 Series, NVR4 Series, NVR5 Series (2/4-sata) (Except HDD, Fan, Battery, power supply) 12 months for EZ-IP series（Except HDD, Battery) |
| Storage Medium | HDD | 36 months for Surveillance HDD, 60 months for Enterprise HDD. Notwithstanding the foregoing, the warranty services of HDD shall be subject to the HDD manufactures’ RMA policy.[ |
| Network | Network Camera | 60 months (36 months for products shipped before 01/01/2022) for IPC WizMind 5 Series, WizMind 7 Series, WizMind 8 Series, WizMind Panoramic Series, WizMind Special Series, Pro 5 Series, Panoramic Series, Special Series 36 months for IPC ECO Series, 1 Series, 2 Series, 3 Series, 4 Series |
| Wireless Series | 24 months for Wi-Fi Camera, 4G Camera of which Lithium Battery Pack (IF HAVE) have a warranty period of 12 months | |
| EZ-IP Series | 12 months | |
| HDCVI Cameras | HDCVI Camera | 60 months (36 months for products shipped before 01/01/2022) for Pro Series, Panorama Series, Micro-size Series 36 months for HAC-1 Series 24 months for COOPER series. |
| Thermal | Thermal Security Camera | 36 months for TPC-DF1XXX/TPC-BF1XXX/TPCBF2XXX/TPC-BF4XXX/TPC-BF5XXX/TPCAEBF5XXX eyeball or bullet cameras. 36 months for TPC-SD2XXX/TPC-SD4XXX/TPCSD5XXX/TPC 8 series, of which wearing parts separately have a warranty period of 12 months. List of wearing parts: PTZ unit, Conductive slip ring, Motor, Timing belt, Oil seal, Wiper, Fan, Lens motor, Lens potentiometer, Thermal imaging core shutter, Lens limit switch, Thermal lens protecting window, Lens coating (Thermal lens and visible lens), Laser range finder, Laser illuminator |
| Thermal Camera Module | 24 months for TPC-NYX/TPC-APL/TPC-CA Thermal camera modules. | |
| Thermal Commercial Vision | 36 months for PFI-M/R/C/A/P/S/V/T/G/AH series and other monocular or binocular cameras, of which wearing parts separately have a warranty period of 24 months. List of wearing parts: Thermal core shutter, Laser range finder, Laser pointer, Thermal motorised lens. Especially, the removable battery has a warranty period of 12 months. Products shipped from 2026: Uncooled sensor warranty period of 120 months. | |
| Thermal Thermography Camera | 36 months for PFI-CXXX/PFI-HXXX/TPC-HXXX series and other handheld thermography cameras, of which the wearing parts are separately having a warranty period of 24 months. List of wearing parts: Thermal core shutter, Laser range finder, Laser pointer, Thermal motorized lens. Especially, the removable battery has a warranty period of 12 months. | |
| Thermal | Thermal Temperature | Camera TPC-BF5XXX/ TPC-BF3XXX/ TPCBF2XXX series with 24 months, of which wearing parts are separately having a warranty period of 12 months. List of wearing parts: thermal core shutter, thermal lens, and thermal lens protecting the window. Camera TPC-DF1XXX/TPC-BF1XXX/ TPCHT2XXX series with 12 months. Blackbody JQ-D70Z/ TPC-HBB series with 12 months. |
| Transmission | Network Transmission/Cyber | 60 months (36 months for products shipped before 01/01/2022) for[KW4] Industrial PoE Switch; and S5 Series in the Aggregation Switch (Except Fan, power supply)
36 months for Access Switch, PoE Switch (excluding Industrial PoE Switch), Aggregation Switch (excluding S5 Series), Core Switch, Wireless Bridge, Wireless Router, Wireless Access Point, Router, Ethernet Over Coax, Ethernet Optical Transceiver
24 months for Optical Module, Docking Station, PoE Splitter, PoE Extender, 12 months for PoE Midspan |
| Accessory | Cabling/Detector/Camera | 36 months for Camera mount/ Lenses/ Housings/ Testers / Video extension/ Distribution boxes/Illuminators/ Cabinets/ Radar /Cabling accessory/ Solar power system series 24 months for CVI accessories/Power supplies /UPS series 12 months for Lightning protection /Security poles/Integrated solar power /Battery series 120 months for Cables /network cables |
| PTZ Cameras | Explosion-proof System/Anti- | 60 months (36 months for products shipped before 01/01/2022) for WizMind Series, X-SPANS Series (SDT8 Series, SDT6 Series, SDT5X Series, SDT4A Series), Positioning System, Anti-Corrosion Cameras, and Explosion-proof Cameras.
36 months for WizSense Series, X-SPANS Series (SDT4 Series, SDT3 Series), Pro Series, Lite Series (SD3 Series), HDCVI PTZ Cameras, DHOP Series, of which wearing parts separately have a warranted period of 12 months. List of wearing parts: coaxial cable, conductive slip ring, motor, belt, wiper, Fan, lens motor, laser, horn, buzzer, protective window coating, anticorrosive coating, adapter, 4G Camera, of which the Lithium Battery Pack (IF HAVE) have a warranty period of 12 months.
24 months for Lite Series, X-SPANS Series (SDT2 Series). |
| Traffic | Parking/Signal Controller/Traffic Accessory/ITC Intelligent /EV Charger | 60 months for the Traffic signal controller 36 months: Road intelligent traffic cameras/ Speed Measuring System/Access ANPR cameras (Except algorithm customisation, function customisation requires a customisation fee)/Geomagnetic 24 months for Edge Storage 12 months for gateway/ Traffic signal light/ Radar/ Supplement Light/ Lens/ Accessory/ LED Screen/ Cabinet/ Detection and control equipment / Barrier/ Automatic Terminal 3 months for Springs, keys and remote control for barrier (Non-human damage) 36 months for AC EV Charger 24 months for DC Charging Station |
| Intelligent | Access Control | 24 months for Access Controller/VDP/Access Reader/Access Modules/Time Attendance/Turnstiles, 12 months for Access Accessories |
| Alarm | Wireless Alarm/Wired Alarm/IoT Alarm | 24 months, of which all detectors, wired. |
| Central products | Display Control/Video | 24 months, during which keyboards have a warranty. |
| Intelligent Education/ Smart Interactive Whiteboard | Intelligent Education IFPD/Intelligent Conference IFPD | 60 months (For UK & Ireland only) The wireless screen-sharing dongles, mobile stands, and stylus pens have a warranty period of 18 months |
| Display & | Display/Monitor/Television/ HDC /LCD Video wall /Media Publish System/Indoor LED Display/Outdoor LED Display/Rental LED Display/Innovative LED Display/ Public Broadcasting /Audio Products | Monitor:36 months (24 months for products shipped before 01/01/2023) LED Displays (Indoor LED Display/Outdoor LED Display/Rental LED Display/Innovative LED Display): 36 months (For UK & Ireland only) Display Control: NKB Series12 months; Others: 24 months Public Broadcasting: 24 months Audio Products: 24 months |
| BIG DATA | Private Cloud | 60 months |
| Cloud Value-added. | Public Cloud | Hardware 60 months; |
| IVS | Intelligent Server | Hardware 60 months (36 months for products shipped before 01/01/2022)
Pure Software 36 months |
| Video Conference | Video Conference /USB Camera /Audio and Paperless Products /Interactive Whiteboard | 36 months for Video Conference System, Conference Camera, 24 months for USB Camera, Speakerphone, USB Accessories, Operator headset, Meeting room package 12 months for Accessories series (brackets, cables, matching cascade cables, etc.), Audio and Paperless Products, Whiteboard accessories, OPS, screen projector, remote control, stand, writing pen, power cable, transmission cable (HDMI cable, USB cable, etc.) |
| Fire Control | Residential Fire Alarm | 60 months for Smoke Alarm, Carbon Monoxide Alarm, Heat Alarm, Kit, Mains Smoke Alarm, Mains Heat Alarm, Wireless Interconnected Module, Environmental Sensor 36 months for the Gas alarm 24 months for Wireless Gateway, AC Gateway, Wifi Smoke Alarm Note: 1. The Battery life is determined according to the actual usage, which is NOT within the scope of the product warranty. 2. Malfunction not caused by the equipment itself is NOT within the scope of product warranty |
| AI-CCTV Fire Alarm | 36 months | |
| Commercial Fire Alarm | 24 months | |
| Fire-fighting Equipment | 12 months | |
| Industrial Fire Alarm | 24 months | |
| Dahua | Auto-Outsourcing /Auto-Camera /Auto–Radar /Auto–Mobile /Auto–OEM/Auto Software | 12 months for Outsourcing, Accessory 36 months for Camera, Radar, Main device, OEM 36 months for Auto-Software (note: customized software version 12 months) |
| Drone | Drone Counter-UAV Product | 12 months (Except Fan, propeller). Battery: 12 Months and Charge Cycle less than 200 times, whichever go first. |
| Internet | Null | 12 months |
| Security | AI security screening server | 24 months, 12 months for the ISC-D1XXL series |
| Electronic Article Surveillance (EAS) System ISC-EAA series ,ISC-EAR series (Antenna), ISC-EDA series、ISC-EDR series (Deactivator) | 24 months | |
| Electronic Article Surveillance (EAS) System ISC-ETA series, ISC-ETR series (Tag &label), ISC-ED series (Detacher) | 12 months | |
| Under Vehicle Surveillance Series | 12 months | |
| Software | Software | On-Premises Software: 36 months（note: customised software version 12 months, starting from the date of the customisation version is delivered to the customer, including OEM customisation version） |
| 1) The standard Warranty Period for consumable parts, such as a mouse, power cord/data cable and support is 3 months. | ||
| 2) If the part repaired is less than 3 months to the end of the free Warranty Period from the date of repair, the part’s free warranty service period shall be extended to 3 months after the date of repair; in case of the same fault not for human factors, out-of-warranty products repaired shall have a Warranty Period of 6 months. | ||
| 3) If the Warranty Period is otherwise agreed upon in the contract signed by the Customer while ordering Products, the contract shall prevail. | ||
| 4) For after-sales services of the products purchased by a Customer who has concluded a separate warranty agreement with Dahua or its affiliates, that warranty agreement shall prevail between Dahua and the concerned Customer. | ||
| 5) DOA (Defect on Arrival): Any claim in respect to DOA shall be made in writing by Customer to Dahua within 90 days from Dahua's shipment date. After Dahua’s confirmation of the DOA, Dahua shall replace it with a new product. Note: Packing defects are not included. | ||
3. Within Warranty Period.
Products still within the Warranty Period shall be repaired by Dahua at its own expense and costs, subject to the terms and conditions herein. However, Customer shall pay for shipping, including but not limited to freight, insurance, taxes, import/export fees, to ship the defective product to Dahua. In turn, Dahua shall pay for shipping, including but not limited to freight, insurance, taxes, import/export fees, to ship the repaired product to the Customer.
4. Outside Warranty Period.
Products that are outside the Warranty Period shall be repaired by Dahua only after (1) Customer is provided by Dahua with an estimated cost of the repairs of the defective products; and (2) Customer provides Dahua with a written approval to commence the repairs on the defective products. Dahua’s repairs for defective products outside of the warranty period shall be at the cost of the Customer, which may include, but not be limited to, labour cost, components cost, testing cost, and any associated costs of shipping/freight. If Customer does not reply to Dahua within 15 calendar days from the date Dahua notifies Customer of the estimated cost for repairs on the defective product, then Dahua shall return to Customer said defective product freight collect.
During [90] days from the shipping date, if permitted by applicable laws and regulations, once a Product is proven to be not fit for purpose in accordance with the product’s manual, Customer has the right to have the product repaired or replaced. In the case of replacing the product, the Customer needs to send the detailed malfunction information email [UK: rma.uk@dahuatech.com ROI: rma.eur@dahuatech.com] to the after-sales staff. Once the information is confirmed, the Customer should mail the defective product to the designated Dahua service location. The after-sales department will replace said product freely with the same type specification product or accessories. If the same type specification product or accessories have been discontinued, the defective product or accessories should be replaced with a product or accessories whose performance is not lower than the defective ones.
Customer has the obligation to provide After-Sale Services at its own cost to its customers unless the mandatory applicable laws and regulations provide contrary.
6. Standard Service failure
In case the Standard After-Sale Services are not fulfilled by Dahua for one specific Product, Dahua could issue an equivalent voucher to the Customer to replace the fulfilment of the Standard After-Sale Service for such specific Product. The amount of the voucher is equal to the discounted price, excluding tax on such Product in the latest Order. Please refer to Dahua's official After-Sale Services website: https://support.dahuasecurity.com/en/ServicePolicy for further details. The vouchers issued to the Customer may be used by the Customer to offset future orders. The voucher amount used for deduction shall not exceed 20% of the total amount of one Order. Once issued, the voucher shall expire within one calendar year from the date the voucher is issued.
7. Exemptions.
When any malfunction or damage occurs to the Products due to any of the following reasons, Dahua has the right to refuse to repair, or Dahua could collect a proper cost for the materials and man-hours for the repair, as the case may be:
1. Due to force majeure events (natural disasters, fires, wars, etc.) causing damage to Dahua's Products;
2. Normal fading, wear, and consumption during Products’ use, do not affect the uninterrupted and proper functioning of the Products;
3. The Product fails to function properly due to the use of pirated, non-standard, self-developed, or third-party unpublished software; or the licensed software is modified in any way by anyone other than Dahua without Dahua's permission, or the licensed software is used beyond the scope and limitations of the license agreement.
4. Software system service failures and interruptions caused by adjustments to the Customer's local policies or maintenance by the network service provider.
5. Dahua does not warrant that the Software will run uninterrupted or error-free, or that all errors will be corrected;
6. Damage to the system caused by Customer infrastructure factors such as falls, crushing, high temperatures, corrosion, foreign object ingress, or poor electrical environments; as well as direct damage resulting from on-site equipment operating conditions (e.g., humidity) or external factors (e.g., external electromagnetic interference, faults in interconnected devices, etc.) failing to meet the documented environmental requirements for normal operation of the Products;
7. Damage caused by the intentional or negligent failure of the Customer or a third party to use, maintain, or store the Product as required; unauthorized relocation or re-installation of the system without Dahua's approval; unauthorized adjustment, modification, or deletion of identification marks resulting in damage or deliberate sabotage leading to large-scale hardware or data damage to Dahua's Products, as well as resulting software malfunctions.
8. Software system service failures and interruptions caused by the Customer’s own local policy adjustments or ISP department maintenance reasons;
9. The Product model or number on the certificate does not match the actual product; unauthorised alteration or marking of the device surface or hard drive without Dahua's approval; absence of manufacturer name, address, production date, product serial number, product certification, or warranty card, or if the product serial number and labels are illegible, damaged, or unidentifiable;
10. The warranty period has expired according to this warranty policy or the contract signed with the Customer;
11. Discounted Products and demonstration Products (i.e., samples), as well as free gifts, are not covered by this warranty policy. In such cases, the warranty period should be specified in a contract agreed upon by both parties.