ANPR Solves Customer Complaints and Boosts Trade Oversight for Waves Car Wash
The Challenge: Accurate Data for High-Turnover Retail Sites
Waves Car Wash operates across hundreds of UK retail locations, including sites in Tesco, Wickes, and Dobbies Garden Centre car parks, experiencing high vehicle turnover. Waves required a reliable security and ANPR solution to provide accurate data for two critical purposes.
1. Resolving customer complaints quickly and effectively.
2. Improving oversight of trade volumes across the national network.
The nature of the application presented significant technical hurdles:
The ANPR system had to account for vehicles remaining in position for over fifteen minutes, which often risked generating duplicate readings.
Difficult camera positioning at some sites resulted in extreme angles for number plate capture, challenging the accuracy of previous equipment.
The Solution: Integrated Dahua ANPR and Security
Dahua Technology supplied a complete, integrated system combining Network Video Recorders (NVRs) with a mix of specialised ANPR and general security cameras, ensuring both precise number plate capture and comprehensive site monitoring.
Key System Components & Features
Full Situational Awareness:
The system combines precise ANPR vehicle identification with a range of supporting security cameras (bullet, turret, and multi-sensor models) to capture detailed, high-definition footage of site operations.
Integrated Data:
This approach allows Waves to cross-reference ANPR data with visual evidence, improving the accuracy of trade monitoring and aiding in customer issue resolution.
Remote Accessibility:
A critical feature allowing both the ANPR cameras and NVRs to be accessed off-site for monitoring and management.
Core ANPR:
Dahua's DHI-ITC413 and DHI-ITC415 series cameras were selected for their proven performance in challenging conditions, particularly their effectiveness in reading plates at extreme angles.
The Result: Measurable Benefits and Operational Insight
Improved Operational Insight:
The ANPR system now provides accurate trading volume data, offering valuable operational insight for managing multiple sites effectively.
High-quality video footage supports swift and effective complaint resolution, substantially improving customer service and reducing dispute resolution times.
The combined precise ANPR capture and reliable security coverage have strengthened both the operational efficiency and security standards across all sites.
Client Testimonial
“Dahua was extremely responsive to our unique requirements and willing to work with us to get the desired result.
We commissioned its custom firmware to improve our results.”
To learn more about how Dahua solutions can support your business, please contact our UK Sales Team at
sales.uk@dahuatech.com
