Expert Service

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Software Products

Expert Service

Tailored to your needs

DSS Expert Services offers expert system support and customization services. This includes troubleshooting, installation, configuration, and customized solutions. Whether clients need assistance with basic installation or complex customization service, the team of experts ensures operation and maximum performance, ensuring a optimized solution tailored to each client's needs.

Reduce
costs

No need to form a team to provide system support.

Improve competitiveness

Meeting your personalized needs and helping you form market competitive advantage.

Stable
system operation

The team of experts ensures operation and maximum performance.

Peace
your mind

Leave the operation and stability of the system to us.

DSS Expert Service offerings

It can help you quickly implement system deployment and smooth transition, and at the same time meet specific needs through personalized customization to improve business efficiency and user experience.

Custom Development Service

Including functional customization and OEM

Custom Development Service

Customs’ special requirements are developed by R&D to ensure functionality and quality

Solutions are also tested in-house by the Dahua Test team.

Remote installation support.

Offers the upgrading operation document.
Data Migration Service

It is used for hardware transfer and different industry software version upgrade.

Data Migration Service

Data migration planning.

Data migration.

Offers the data migration document.
System Troubleshooting Service

This service is recommended to Dahua software customers who have not purchased Care service when beyond the free warranty period.

System Troubleshooting Service

Remote assistance for troubleshooting, system diagnostics, corrective actions.
Integration Development Assistance Service

This service is recommended to Dahua software customers who need assistance to complete the integration development based on SDK/API.

Integration Development Assistance Service

Code writing, assisting to finish debugging and testing.
Installation and Configuration Service

This service is recommended to Dahua software customers who need assistance to install and configure a new system.

Installation and Configuration Service

Remote installation of the software, license activation, devices and user configuration, etc.