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NEWS & EVENTS

Enabling a Safer Society and Smarter Living

Dahua Offers 5-year Warranty For Project-based Products

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Hangzhou, China / May 10, 2022 – Dahua Technology, a world-leading video-centric smart IoT solution and service provider, is extending its current warranty to 5 years. Selected project-based Dahua products shipped on January 1, 2022 onwards are now covered by the upgraded 5-year warranty, free of charge.



“Dahua Technology has always placed utmost importance on product quality and customer service. We constantly do our best to ensure that our products have reliable quality, strong performance and innovative functions,“ says Mr. Bob Chen, the Vice President of Dahua Overseas Business Center. “In order to optimize the cost for customers and further enhance the usage value of our products, we are extending the warranty of some product lines to five years, free of charge,” he explained.


The implementation of this 5-year warranty is supported by Dahua’s global marketing and service network system. Over the years, the company has established 57 overseas subsidiaries, representative offices and service networks in Asia Pacific, North America, Europe, Africa and other regions, and has set up more than 150 authorized customer service stations. This exceptional service system can help ensure that customers enjoy the five-year warranty service without worries.


List of products covered by the 5-year warranty:


Product Line

Product Series

Network Cameras

WizMind 5 Series, WizMind 7 Series, WizMind 8 Series, WizMind Panoramic Series, WizMind Special Series, Pro 5 Series, Panoramic Series, Special Series

PTZ Cameras

WizMind Series, Ultra Series, Positioning System, Anti-Corrosion Cameras, Explosion-Proof Cameras (except EPC-PTZ)

Network Recorders

WizMind Series, Ultra Series

Storage

EVS Series

HDCVI Cameras

Pro Series, Panorama Series, Micro-size Series

HDCVI Recorders

WizSense Series4/8 Sata only

Transmission

Industrial PoE Switch, Aggregation Switch


*The specific products covered by the 5-year warranty vary by country and region. For details, please contact your local sales representative.

*The 5-year warranty does not include consumable items, such as coolers, batteries, other accessories, etc. For details, please contact your local RMA.


This new 5-year warranty policy is free for all customers and does not require any extra payment, providing them with peace of mind after their purchase. Dahua Technology will continue to provide high-quality products, excellent global service system, and stable supply of raw materials, so that customers can avail longer product value without breaking their budget.
Topic:Warranty